Performance Pediatrics®
Partnering with Families through Childhood Milestones
23 Aldrin Road, Plymouth, MA 02360
508-747-8277 • fax: 508-747-1147
Partnering with Families through Childhood Milestones
23 Aldrin Road, Plymouth, MA 02360
508-747-8277 • fax: 508-747-1147
Our Practice
Performance Pediatrics is a small primary-care practice.
You may have heard the term "micro practice" in the media. This term describes practices like Performance Pediatrics: One or two providers who work without medical assistants. The providers in micro practices see fewer patients a day than most doctors and spend more time with each patient.
Hours
Administrative personnel are available to answer your calls weekdays from 9 am to 5 pm and most Saturdays, 9 am - noon. We are also open select evenings and holidays. When we are on the phone, all calls go directly to a voice mail system. This system is checked every 15 minutes during regular administrative hours. Families are welcome to leave non-medical messages on the voice mail system when we are closed.
Urgent Care by Appointment Only/No Walk Ins
Performance Pediatrics is open by appointment only and cannot accommodate walk-in patients. We leave an adequate number of appointment slots each day to accommodate urgent-care needs. Our policy is to see patients with urgent-care needs the same day they call provided they call at least 2 hours before we close. It is best to call the office as early in the day as possible for an urgent-care appointment as, although rare, there are days when all urgent slots are taken. When one of our providers speaks with patients it is determined through triage how soon a patient needs to be seen.
Routine Exams
We schedule routine well and follow-up exams up to 12 weeks into the future. In order to give our established patients priority, we contact families 1 - 2 months before an exam is needed so that parents can book one of our popular Saturday or after-school appointment times before they fill up.
Telephone Policy
When you call with medical questions during regular practice hours, it is important to us that your questions are answered as soon as possible. Over 85% of calls to a provider (we track and calculate) are returned within one hour. It is our policy that a provider returns all calls by the end of the business day. Please note that administrative personnel may assist you with non-medical issues only. All medical questions must be addressed by Dr. McAllister, Nurse Practitioner Rebecca Mark, the back-up doctor or night-nurse service.
After-hours Calls
We are fortunate to share call with the pediatricians associated with Jordan Hospital. When we are closed, a trusted colleague is available to speak with families on the phone or, if need be, see them in their office.
For established patients, Dr. McAllister or a trusted colleague is available by telephone when our office is closed at 508-747-8277. Please use this service with respect; it is available for families with urgent and/or semi-urgent questions and concerns only. After-hours average response times for emergency calls are under 5 minutes, less than 10 minutes for urgent calls, and within 30 minutes for all other calls.
Prescription Refills
Prescription refills requests should be requested via our secure patient portal. If you do not have Internet access, you may called or fax in refill requests during regular office hours. Please allow 3 business days for all refills. We cannot refill prescriptions on evenings, weekends or holidays. Our fax number is 508-747-1147.
Consent by Proxy Policy
Minor-aged patients are often brought to the pediatrician for non-urgent acute medical care by someone other than their custodial parent or guardian. These surrogates can be members of the child's extended family, such as a grandparent or aunt. In cases of divorce and remarriage, a noncustodial parent or stepparent may accompany the patient. In some instances, a child care professional (e.g., au pair, nanny) brings the pediatric patient for medical care.
When you need a surrogate to take your child to an appointment at Performance Pediatrics, please complete the Consent By Proxy For Non-urgent Pediatric Care Form. The surrogate must submit this form as well as their driver's license to our receptionist prior to being seen. As long as you do not list a time restriction on the form, you do not need to complete a new form if the same surrogate brings your child(ren) to Performance Pediatrics in the future.
The links below will bring you to our remaining office policies. It is important to note that this web page and the policies below are subject to change.
You may have heard the term "micro practice" in the media. This term describes practices like Performance Pediatrics: One or two providers who work without medical assistants. The providers in micro practices see fewer patients a day than most doctors and spend more time with each patient.
Hours
Administrative personnel are available to answer your calls weekdays from 9 am to 5 pm and most Saturdays, 9 am - noon. We are also open select evenings and holidays. When we are on the phone, all calls go directly to a voice mail system. This system is checked every 15 minutes during regular administrative hours. Families are welcome to leave non-medical messages on the voice mail system when we are closed.
Urgent Care by Appointment Only/No Walk Ins
Performance Pediatrics is open by appointment only and cannot accommodate walk-in patients. We leave an adequate number of appointment slots each day to accommodate urgent-care needs. Our policy is to see patients with urgent-care needs the same day they call provided they call at least 2 hours before we close. It is best to call the office as early in the day as possible for an urgent-care appointment as, although rare, there are days when all urgent slots are taken. When one of our providers speaks with patients it is determined through triage how soon a patient needs to be seen.
Routine Exams
We schedule routine well and follow-up exams up to 12 weeks into the future. In order to give our established patients priority, we contact families 1 - 2 months before an exam is needed so that parents can book one of our popular Saturday or after-school appointment times before they fill up.
Telephone Policy
When you call with medical questions during regular practice hours, it is important to us that your questions are answered as soon as possible. Over 85% of calls to a provider (we track and calculate) are returned within one hour. It is our policy that a provider returns all calls by the end of the business day. Please note that administrative personnel may assist you with non-medical issues only. All medical questions must be addressed by Dr. McAllister, Nurse Practitioner Rebecca Mark, the back-up doctor or night-nurse service.
After-hours Calls
We are fortunate to share call with the pediatricians associated with Jordan Hospital. When we are closed, a trusted colleague is available to speak with families on the phone or, if need be, see them in their office.
For established patients, Dr. McAllister or a trusted colleague is available by telephone when our office is closed at 508-747-8277. Please use this service with respect; it is available for families with urgent and/or semi-urgent questions and concerns only. After-hours average response times for emergency calls are under 5 minutes, less than 10 minutes for urgent calls, and within 30 minutes for all other calls.
Prescription Refills
Prescription refills requests should be requested via our secure patient portal. If you do not have Internet access, you may called or fax in refill requests during regular office hours. Please allow 3 business days for all refills. We cannot refill prescriptions on evenings, weekends or holidays. Our fax number is 508-747-1147.
Consent by Proxy Policy
Minor-aged patients are often brought to the pediatrician for non-urgent acute medical care by someone other than their custodial parent or guardian. These surrogates can be members of the child's extended family, such as a grandparent or aunt. In cases of divorce and remarriage, a noncustodial parent or stepparent may accompany the patient. In some instances, a child care professional (e.g., au pair, nanny) brings the pediatric patient for medical care.
When you need a surrogate to take your child to an appointment at Performance Pediatrics, please complete the Consent By Proxy For Non-urgent Pediatric Care Form. The surrogate must submit this form as well as their driver's license to our receptionist prior to being seen. As long as you do not list a time restriction on the form, you do not need to complete a new form if the same surrogate brings your child(ren) to Performance Pediatrics in the future.
The links below will bring you to our remaining office policies. It is important to note that this web page and the policies below are subject to change.
- In Case of Emergency
- Scheduled Appointment Policy
- Referral Policy
- Notice of Privacy Practices
- Financial Policy
- Routine Screening Policy
- Vaccine Policy
- Vaccine Billing Policy
Performance Pediatrics is a proud member of:
Content copyright . PERFORMANCEPEDIATRICS.COM. All rights reserved.
Content copyright . PERFORMANCEPEDIATRICS.COM. All rights reserved.
