Performance Pediatrics is, in many ways, an old-fashioned small primary-care practice. We have one doctor and a few administrative staff members and that's it. Dr. McAllister is the go-to person for all visits and medical questions.

You may have heard the term "micro practice" in the media. This term describes practices like Performance Pediatrics: One or two doctors who work without nurses or medical assistants. The doctors in micro practices see fewer patients a day than most doctors and spend more time with each patient.

Administrative personnel are available to answer your calls weekdays from 9 am to 5 pm, although we close for lunch from noon – 1 pm. We are also open select evenings, weekends and holidays. During lunch and when we are on the phone, all calls go directly to a voicemail system. This system is checked every 15 minutes during regular administrative hours. Families are welcome to leave non-medical messages on the voicemail system when we are closed.

Performance Pediatrics is open by appointment only and cannot accommodate walk-in patients. We leave an adequate number of appointment slots each day to accommodate urgent-care needs. Our policy is to see patients with urgent-care needs the same day they call. It is best to call the office as early in the day as possible for an urgent-care appointment. When Dr. McAllister speaks with patients he determines through triage how soon a patient needs to be seen.

We schedule routine well and follow-up exams up to 12 weeks into the future. In order to give our established patients priority, we call families 1 - 2 months before an exam is needed so that parents can book one of our popular Saturday or after-school appointment times before they fill up.

When you call with medical questions for Dr. McAllister, it is important to us that your questions are answered as soon as possible. Over 85% of calls to Dr. McAllister (we track and calculate) are returned within one hour. It is our policy that Dr. McAllister returns all calls by the end of the business day. Please note that administrative personnel may assist you with non-medical issues only. All medical questions must be addressed by Dr. McAllister or the back-up doctor.

We are fortunate to share call with the pediatricians associated with Jordan Hospital. When Dr. McAllister does take time off, a trusted colleague is available to speak with families on the phone or, if need be, see them in their office. Dr. McAllister will follow up with all patients the next time he is in the office.

For established patients, Dr. McAllister or a trusted colleague is available by telephone when our office is closed at 508-747-8229. Please use this service with respect; it is available for families with urgent and/or semi-urgent questions and concerns only. After-hours average response times for emergency calls are under 5 minutes, less than 10 minutes for urgent calls, and within 30 minutes for all other calls.

Prescriptions should be called in during regular office hours. Please allow 72 hours for all refills. We cannot refill prescriptions on evenings, weekends or holidays.

Minor-aged patients are often brought to the pediatrician for non-urgent acute medical care or health supervision visits by someone other than their custodial parent or guardian. These surrogates can be members of the child's extended family, such as a grandparent or aunt. In cases of divorce and remarriage, a noncustodial parent or stepparent may accompany the patient. Sometimes, children are brought for care by adults living in the home who are not biologically or legally related to the child. In some instances, a child care professional (e.g., au pair, nanny) brings the pediatric patient for medical care.

When you need a surrogate to take your child to an appointment at Performance Pediatrics, please complete the Consent By Proxy For Non-urgent Pediatric Care Form. The surrogate must submit this form as well as their driver's license to our receptionist prior to being seen by Dr. McAllister. As long as you do not list a time restriction on the form, you do not need to complete a new form if the same surrogate brings your child(ren) to Performance Pediatrics in the future.

The links below will bring you to our remaining office policies. It is important to note that this webpage and the policies below are subject to change.

• No-Show and On-Time Appointment Policy
• Referral Policy
• Notice of Privacy Practices
• Financial Policy 
• Vaccine Policy
• Vaccine Billing Policy

All policies will be printed for families upon request. If you have any questions about our practice or the policies posted on our website, please do not hesitate to contact Dr. McAllister or Leann DiDomenico, our administrative director, at 508-747-8277.

We appreciate your thoughts and welcome your feedback on our hours or anything else on your mind. Our qualified staff is eager to assist you. Click here to complete our feedback form.